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Frequently Asked Questions
AlphaTouch offers a mobile app to view live video feeds, and grant access to visitors via the mobile app.
We also offer a convenient backup solution for when you can’t access the app or don’t have a smartphone. Simply provide your mobile phone number and you will be contacted through a standard telephone call (without video).
It’s always good to have a backup plan.
AlphaTouch can be used with your properties current access control system. Things like smart locks, door locks, and elevator codes.
Yes. Fobs and cards can be reprogrammed to work with AlphaTouch as long as they use the 13.56 MHz or 125 kHz frequency. If you are unsure about your cards/fobs just reach out and we can help.
Not currently, but it is one of the most requested features. It is on our roadmap and coming soon!
If you're interested in a one-touch button access let us know and we'll add you to our list to keep you updated.
The AlphaTouch video intercom’s primary function is to allow residents to communicate via live video and control who is allowed access to the property.
AlphaTouch does not record video from the intercom, but it does capture and store photos of entry events in an audit log that can be easily accessed. This log can be used to review a history of property events.
We leave the video recording to the security cameras, as that is their primary function.
We’re a one stop solution for upgrading your system.
Included in every quote . . .
- Detailed list of devices required
- Installation details and specifications
- Turn key pricing of the devices, installation, and monthly costs
You’ll find that the upgrade is not as expensive as you might think.
Plus, the benefits of a more modern system will pay for itself within a year through . . .
- Reduced maintenance and replacement part costs of the old system
- Declines in resident turnover
The only connection that's required is a cat6 ethernet connection.
The system uses NFC/RFID for access, not Bluetooth.
If the internet goes down, the access codes, key fobs, and QR codes are stored locally so residents can still access the building.
AlphaTouch™ is a cloud-based video intercom platform that enables residents to communicate with visitors and manage building access through various methods, including mobile apps, standard telephones, and in-unit monitors.
AlphaTouch logs virtually every event that occurs within the system, maintaining a detailed history with photos when available. This includes visitor calls and system changes made by management, ensuring comprehensive security monitoring.
Yes, AlphaTouch can retrofit existing analog intercom or video-intercom systems, adding smart video capabilities while maintaining compliance in areas where hard-wired devices are required. Additional hardware may be necessary.
Residents can access their building using alphanumeric access codes, proximity key fobs or cards, the AlphaTouch mobile app, the AlphaTouch web portal, and through Amazon Alexa-enabled devices by enabling the AlphaTouch Alexa Skill..
Residents can send temporary Virtual Keys via SMS text messaging or email, allowing visitors to gain access at any building entrance. Notifications can be set up to alert residents when a Virtual Key is used.
Yes, AlphaTouch offers free mobile apps for both Android and iOS devices, enabling residents to receive calls, view visitors, and manage access remotely.
Property managers can remotely manage system settings from any web-enabled device through the AlphaTouch Cloud Portal. The system also integrates access control, allowing management of intercom, directory listings, and access control from a single platform.
AlphaTouch door stations require a single CAT5/CAT6 connection to a DHCP/Internet-enabled PoE network switch. No additional power supplies are needed, simplifying the installation process.
Yes, AlphaTouch supports multiple languages, including English, French, German, Russian, and Spanish, providing voice prompts and text in these languages.
For additional information or support, you can visit the AlphaTouch Help Center on their website or contact their support team directly.
“AlphaTouch is a very impressive system.”
- SS